gajee Terms & Conditions — Rules Governing Your Platform Use

1 Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") govern the relationship between gajee ("the Platform", "we", "us", "our") and any person ("User", "you", "your") who accesses, browses, registers with, or uses any service offered through the gajee website at https://gajee.io and any associated subdomains or applications (collectively, "the Platform").

By accessing any part of the gajee Platform — including but not limited to browsing the homepage, creating an account, depositing funds, placing bets, or playing any game — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety. If you do not accept any part of these Terms, you must immediately cease all use of the Platform.

These Terms should be read in conjunction with the gajee Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into this Agreement and form part of the overall contractual relationship between you and gajee.

2 Eligibility & Age Requirements

Use of the gajee Platform is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all subsequent times during which the account remains active:

• You are a natural person aged 21 years or older. gajee does not permit any individual under the age of 21 to register an account, deposit funds, place bets, or participate in any promotion or game on the Platform.
• You are accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited for you personally. You acknowledge that it is your sole responsibility to determine the legality of online gambling in your jurisdiction before using the Platform.
• You are not acting on behalf of any other person, company, or legal entity when using the Platform for gambling purposes.
• You have not previously been excluded from the gajee Platform or had an account closed for breach of these Terms.
• You are not a director, employee, consultant, agent, or immediate family member of a director, employee, consultant, or agent of gajee or any of its affiliated companies, partners, or service providers.

By registering an account with gajee, you represent and warrant that you satisfy all of the eligibility criteria set out above, and you agree to notify gajee immediately if your eligibility status changes at any point after registration.

3 Account Registration & Management

3.1 Single Account Policy

Each user is permitted to hold one (1) active account on the gajee Platform at any time. The opening of duplicate accounts — whether under the same identity, shared payment methods, shared devices, or shared IP addresses — is strictly prohibited and constitutes a material breach of these Terms. gajee employs automated detection systems to identify duplicate accounts, and any accounts identified as duplicates will be suspended, with all associated balances and bonus credits forfeited.

3.2 Accuracy of Registration Information

You are required to provide accurate, complete, and truthful information when registering your gajee account and to keep that information current and up to date at all times. This includes, but is not limited to, your full legal name, date of birth, residential address, mobile phone number, and payment account details. gajee reserves the right to verify any information provided at registration or at any subsequent time, and may restrict account functionality pending the completion of that verification.

3.3 Account Security

You are solely responsible for the security and confidentiality of your gajee account username and password. You must not disclose your login credentials to any third party, permit any third party to access your account, or use any third party's account. gajee will not be liable for any loss arising from the unauthorised use of your account credentials where you have failed to take reasonable precautions to safeguard them. If you believe your account has been accessed without your authorisation, you must contact gajee support immediately at [email protected].

3.4 Know Your Customer (KYC) Verification

gajee operates a robust Know Your Customer (KYC) programme in order to comply with applicable anti-money laundering and responsible gaming obligations. Users may be required to submit identity documents, address proof, and payment method verification at any stage. Withdrawals will not be processed until KYC verification is satisfactorily completed. Failure to complete KYC within a reasonable timeframe may result in account restriction or closure.

4 Deposits, Withdrawals & Banking

4.1 Accepted Payment Methods

gajee accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, USDT (TRC-20 and ERC-20), Visa, and Mastercard. Available methods may vary based on your account status, country of access, and transaction history. gajee reserves the right to add, modify, or remove payment methods at any time without prior notice.

4.2 Minimum Deposit & Withdrawal Amounts

• Minimum deposit: ৳200 per transaction (or equivalent in USDT).
• Minimum withdrawal: ৳500 per transaction (or equivalent in USDT).
• Maximum deposit and withdrawal limits may apply and will be communicated to users within the cashier section of the Platform.

4.3 Own-Account Payment Requirement

All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited. Similarly, all withdrawals will be made to the same payment account used for the corresponding deposit, or to an account demonstrably in your own name following completion of KYC. gajee will not process withdrawals to third-party accounts under any circumstances.

4.4 Processing Times

gajee aims to process withdrawal requests within the following timeframes, subject to KYC completion and security checks:

• bKash and Nagad: Typically within 10 minutes of approval.
• Rocket and Upay: Typically within 30 minutes of approval.
• USDT: Typically within 1 hour of approval, subject to network confirmation times.
• Visa and Mastercard: Typically 1–3 business days, subject to card issuer processing.

4.5 Currency

The primary currency of the gajee Platform is Bangladeshi Taka (BDT, ৳). USDT balances are maintained in a separate crypto wallet within your gajee account and are subject to prevailing exchange rates at the time of conversion, where applicable. All bonus amounts are denominated in BDT unless otherwise stated.

5 Bonuses, Promotions & Wagering Requirements

5.1 General Bonus Conditions

gajee offers various bonuses, free bets, cashback offers, and promotional credits to eligible users. All such offers are subject to specific terms and conditions that will be published alongside the promotion. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion only.

5.2 Wagering Requirements

Bonus funds and free bet winnings are subject to wagering requirements before they may be converted to withdrawable real-money balances. The applicable wagering multiplier and eligible games for wagering contribution will be stated in the relevant promotion terms. Not all games contribute equally to wagering requirements — live casino games, for example, may contribute at a lower rate than video slots.

5.3 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited on the gajee Platform:

• Creating multiple accounts to claim the same bonus more than once.
• Using bonus funds in a manner designed to exploit loopholes in wagering requirement calculations (e.g., low-risk roulette or baccarat strategies intended to fulfil wagering requirements without genuine gameplay risk).
• Colluding with other users to facilitate bonus claims or artificially inflate wagering turnover.
• Using VPNs or proxy services to circumvent geographic or account-level promotion restrictions.

Where gajee identifies bonus abuse, we reserve the right to void the bonus, remove associated winnings, and permanently close the offending account without prior notice.

5.4 Bonus Expiry

Bonus credits that have not been used or wagered within the validity period stated in the promotion terms will expire automatically and be removed from the account without compensation. gajee will endeavour to notify users of upcoming bonus expiry via account notifications, but is not obligated to do so.

6 Betting & Gaming Rules

6.1 Acceptance of Bets

All bets placed on the gajee Platform are subject to gajee's acceptance. gajee reserves the right to refuse, limit, or cancel any bet at its sole discretion, including where a bet is placed on an event that has already commenced, where a technical error has resulted in incorrect odds being displayed, or where gajee has reasonable grounds to suspect that the bet has been placed in bad faith.

6.2 Errors and Malfunctions

In the event of a technical malfunction, software error, or system failure that affects the outcome or payout of any game or bet, gajee reserves the right to void the affected rounds or bets. No bets will stand that were placed as a direct result of a known or exploitable error. A malfunction voids all pays and plays. gajee will not be held liable for any loss, including winnings foregone, arising from a technical error.

6.3 Maximum Winnings

Maximum winnings per single bet, per day, or per event may be subject to limits as stated in the specific game or sportsbook rules. gajee reserves the right to cap payouts in accordance with these limits regardless of the displayed odds or promotional materials. Users are advised to review per-game maximum payout limits within the relevant game rules before placing wagers.

6.4 Live Betting

In-play (live) betting is subject to real-time market availability. Odds displayed during live events may change rapidly. Bets placed on live markets are accepted at the odds confirmed at the exact time of bet placement, not at the odds displayed before or after that moment. gajee will not honour claims based on odds that were displayed momentarily due to feed latency or browser caching.

7 Prohibited Conduct

The following conduct is expressly prohibited on the gajee Platform. Any user found to have engaged in prohibited conduct will have their account suspended immediately, pending investigation, and may have all balances and winnings forfeited:

• Fraud and deception: Providing false information at registration; using stolen, cloned, or third-party payment methods; submitting forged identity documents.
• Money laundering: Using the Platform as a mechanism for laundering funds obtained through criminal activity. gajee co-operates fully with law enforcement authorities in relation to money laundering investigations.
• Match-fixing and cheating: Placing bets with advance knowledge of fixed outcomes; using software bots, automated betting systems, or artificial intelligence tools to gain an unfair advantage over the house or other players.
• Collusion: Coordinating with other users to manipulate the outcome of poker hands, live games, or any other multiplayer game format offered on the Platform.
• Arbitrage betting: Systematic exploitation of odds discrepancies between gajee and other platforms for guaranteed risk-free profit, where such activity is not in the spirit of genuine recreational betting.
• Unauthorised account access: Accessing or attempting to access another user's account without that user's explicit consent.
• Platform interference: Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with the gajee Platform's software, databases, or security systems.

8 Intellectual Property

All content available on the gajee Platform — including but not limited to software, source code, databases, graphics, logos, trademarks, game content, text, images, audio, and video materials — is the property of gajee or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content from the Platform without the prior written consent of gajee.

The gajee name, logo, and all related trademarks, service marks, and trade names are the exclusive property of gajee. Any unauthorised use of these marks — including in connection with competing gambling services — is strictly prohibited.

9 Limitation of Liability

To the fullest extent permitted by applicable law, gajee's total aggregate liability to you for any loss, damage, cost, or expense arising out of or in connection with your use of the Platform — regardless of the legal basis for the claim — shall not exceed the total net deposits made by you to the Platform in the 12 months immediately preceding the event giving rise to the claim.

gajee shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising from your use of or inability to use the Platform.

Nothing in these Terms limits or excludes gajee's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10 Responsible Gaming

gajee is committed to promoting responsible gaming and minimising gambling-related harm. The following tools are available to all registered users and may be activated at any time via the account settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you may deposit. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased.
• Session Time Limits: Receive alerts after a specified period of continuous play. Mandatory session breaks may be imposed automatically after extended play sessions.
• Loss Limits: Cap your maximum net loss over a defined period. Once a loss limit is reached, no further bets may be placed until the limit period resets.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (7 days, 30 days, or 90 days). During a cooling-off period, you may not log in, deposit, or place bets.
• Self-Exclusion: Permanently close your gajee account and exclude yourself from the Platform indefinitely. Self-exclusion requests are irreversible for a minimum period of 12 months.

If you are concerned that gambling is negatively affecting your finances, relationships, or mental health, gajee encourages you to contact our support team at [email protected] or to visit our dedicated Responsible Gaming page for additional guidance and external support resources.

gajee reserves the right to apply responsible gaming controls to any account where we have reasonable grounds to believe that a user may be at risk of harm, including reducing deposit limits, requesting welfare check-ins, or initiating account restrictions, without prior notice.

11 Privacy & Data Protection

gajee collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at https://gajee.io/privacy-policy and is incorporated into these Terms by reference. By accepting these Terms, you also accept the gajee Privacy Policy.

Your personal data is processed for the purposes of account management, identity verification, payment processing, fraud prevention, responsible gaming compliance, and — where you have provided consent — marketing communications. gajee does not sell personal data to third parties for commercial purposes.

gajee uses SSL encryption and other industry-standard security measures to protect your personal data. However, no data transmission over the internet can be guaranteed to be 100% secure, and gajee accepts no liability for interception of data transmitted to or from the Platform where such interception is beyond gajee's reasonable control.

12 Account Termination & Suspension

12.1 Termination by You

You may close your gajee account at any time by contacting [email protected]. Upon receipt of a closure request, gajee will process any eligible remaining real-money balance to your verified payment method within a reasonable timeframe, subject to completion of outstanding KYC requirements and security checks. Bonus balances that have not met wagering requirements will be forfeited upon voluntary closure.

12.2 Termination or Suspension by gajee

gajee reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice where:

• The account holder has breached any provision of these Terms.
• gajee has reasonable grounds to suspect fraud, money laundering, identity theft, or other criminal activity.
• The account holder has failed to complete KYC verification within a required timeframe.
• The account holder is found to be under 21 years of age.
• Continuing to operate the account would, in gajee's reasonable assessment, cause material harm to gajee, its users, or the integrity of the Platform.

Where an account is closed by gajee for breach of these Terms, gajee reserves the right to withhold any balance pending the outcome of an investigation. Where funds are determined to have been obtained through prohibited conduct, those funds will be forfeited.

13 Amendments to These Terms

gajee reserves the right to amend, modify, or update these Terms at any time. Where a material change is made, gajee will notify registered users via email or in-platform notification at least seven (7) days before the change takes effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must cease using the Platform and contact [email protected] to request closure of your account before the amendment takes effect. The most current version of these Terms is always available at https://gajee.io/terms-conditions and will display the "Last Updated" date at the top of the document.

14 Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the applicable laws governing online entertainment platforms in the jurisdiction in which gajee operates. In the event of any dispute arising out of or in connection with these Terms or your use of the gajee Platform, the parties agree to attempt to resolve the matter in good faith through direct communication in the first instance.

If a dispute cannot be resolved through direct communication within 30 days of the dispute being raised in writing, the parties may pursue resolution through applicable legal channels. gajee will not be bound by any dispute resolution outcome reached through channels or tribunals not recognised by the governing jurisdiction.

15 Contact & Customer Support

If you have any questions, concerns, or complaints regarding these Terms or your use of the gajee Platform, please contact the gajee customer support team using the details below. All support communications are conducted in English.

• Email (general support): [email protected]
• Support hours: 24 hours a day, 7 days a week, 365 days a year.
• Response target: Within 3 minutes via live chat; within 4 hours via email for standard queries; within 14 business days for formal disputes.

gajee is committed to providing timely and accurate support to all registered users. Our support team is trained specifically on the needs of Bangladeshi players, including payment queries relating to bKash, Nagad, Rocket, and USDT transactions, as well as responsible gaming support and account management assistance.

These Terms & Conditions were last reviewed and updated in January 2026. They supersede all prior versions of the gajee Terms & Conditions. gajee reserves all rights not expressly granted in these Terms.