gajee Frequently Asked Questions

gajee requires a valid government-issued photo ID and proof of address for KYC verification. Acceptable ID documents include a National Identity Card (NID), passport, or driving licence. For proof of address, a recent utility bill, bank statement, or mobile financial service statement (bKash, Nagad) showing your name and address is sufficient. Documents must be clear, unedited scans or photos. KYC is typically reviewed within 24 hours on business days.

The minimum age to register and play on gajee is 21 years. This is a strict policy with no exceptions — all players must be aged 21 or above at the time of registration. Age is verified both during sign-up through self-declaration and through the mandatory KYC document check. Any account found to belong to a person under 21 will be immediately suspended and all deposited funds returned through the original payment method.

To reset your gajee password, go to the Login page and click "Forgot Password." Enter the email address linked to your account and gajee will send a secure password-reset link within a few minutes. Click the link in the email, choose a new strong password (at least 8 characters with a mix of letters, numbers, and symbols), and confirm. If you do not receive the reset email within 10 minutes, check your spam folder or contact [email protected] for assistance.

No — gajee strictly allows only one account per person. Operating multiple accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any pending withdrawals. If you believe a duplicate account was created accidentally (for example, if you registered twice with different email addresses), please contact [email protected] immediately to have the duplicate closed and your active account preserved.

To permanently close your gajee account, send an email to [email protected] from your registered email address with the subject line "Account Closure Request." Include your username and the reason for closure. Our team will process the request, ensure all eligible funds are withdrawn to your verified payment method, and confirm closure within 72 hours. If your reason for closing is related to problem gambling, we encourage you to consider self-exclusion as a first step — see the Safety & Responsible Gaming section below.

bKash deposits on gajee are processed instantly in the vast majority of cases. Once you complete the payment on your bKash app or via USSD, the funds appear in your gajee wallet within seconds to a maximum of 5 minutes. If a bKash deposit has not appeared after 15 minutes, take a screenshot of your bKash transaction confirmation (showing the transaction ID) and send it to [email protected] — our team will manually credit the amount after verification.

The minimum deposit on gajee is ৳200 for mobile financial services (bKash, Nagad, Rocket, and Upay). For USDT deposits via crypto wallets, the minimum is equivalent to approximately ৳500 at the prevailing rate. Card payments via Visa and Mastercard carry a minimum of ৳500 per transaction. There is no maximum single-deposit limit for verified accounts, though deposits above ৳50,000 may be subject to an additional identity check in line with our KYC and anti-money laundering procedures.

The minimum withdrawal on gajee is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. USDT withdrawals have a minimum equivalent of ৳1,000. To process a withdrawal, your account must be fully KYC-verified and the withdrawal method must match a payment account registered in your own name. Withdrawals attempted to third-party accounts will be declined for security and compliance reasons.

Withdrawals to Nagad and bKash are typically processed within 1 to 4 hours of approval on business days. During peak periods or public holidays, processing may take up to 24 hours. Once gajee approves the withdrawal on our end, the transfer to your mobile wallet is usually instant. Rocket and Upay withdrawals follow the same 1-to-4-hour window. Bank transfers (Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank) may take 1–2 business days depending on the receiving bank's clearing cycle.

gajee does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges, which are outside gajee's control. For USDT transactions, standard blockchain network (gas) fees apply and are deducted from the transaction amount by the network itself, not by gajee. Always check your payment provider's current fee schedule before initiating a transaction.

Yes, gajee supports USDT (Tether) deposits and withdrawals, making it a popular choice among younger Bangladeshi players who prefer crypto transactions for their speed and privacy. To deposit USDT, navigate to the Deposit section of your account, select USDT, and copy the wallet address provided. Always double-check the network (TRC-20 or ERC-20 as specified) before sending — sending USDT on the wrong network may result in permanent loss of funds, which gajee cannot recover.

gajee covers a comprehensive range of cricket events for Bangladeshi players, including the Bangladesh Premier League (BPL), the Indian Premier League (IPL), T20 World Cup, ICC Test series, Asia Cup, and bilateral series featuring the Bangladesh Tigers. Markets available include match winner, top batsman, top bowler, total runs over/under, live in-play betting, and more. Fixtures and odds are updated in real time, and live streaming is available for selected matches.

gajee offers 500+ certified slot games sourced from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library spans classic 3-reel fruit machines, modern 5-reel video slots with bonus rounds, Megaways titles with six-figure max wins, and progressive jackpot slots where the prize pool grows with every spin across the network. New titles are added regularly — check the Slots page for the latest additions and featured games.

Yes — all games on gajee use certified Random Number Generator (RNG) technology to ensure every outcome is genuinely random and independent of previous results. Our game providers (Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, Ezugi, and others) are third-party tested and hold fair-play certifications from recognised testing laboratories. gajee does not modify game outcomes and operates as a platform layer only — the RNG logic resides entirely within the certified game software supplied by the provider.

Yes — gajee is fully optimised for mobile play on both Android and iOS devices. The entire platform, including casino games, live tables, and cricket betting markets, is accessible through your mobile browser with no app download required. The responsive interface adapts automatically to your screen size, and touch controls are integrated across all game types. For the best mobile experience, use an up-to-date version of Chrome or Safari on a stable internet connection (4G or Wi-Fi).

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over a very large number of spins. For example, a slot with 96% RTP theoretically returns ৳96 for every ৳100 wagered over millions of spins — the remaining ৳4 is the house edge. RTP is a long-term statistical average, not a guarantee of short-session returns. On gajee, individual game RTP figures are published in each game's information panel, sourced directly from the certified provider.

gajee offers a welcome bonus to new players on their first qualifying deposit — visit the Promotions section of the platform for the current offer details, as bonus amounts and terms are updated periodically. Welcome bonuses are typically structured as a deposit match (for example, a 100% match up to a specified amount in BDT or USDT) and may include free spins on selected slots. To claim, opt in during the deposit process and ensure your deposit meets the minimum qualifying amount stated in the promotion terms.

Wagering requirements (also called playthrough or rollover) specify how many times you must bet the bonus amount before the resulting winnings become withdrawable as real cash. For example, a ৳1,000 bonus with a 30x wagering requirement means you need to place a total of ৳30,000 in qualifying bets before withdrawing. Not all games contribute equally — slots typically count 100%, while live table games and sports bets may count at a lower percentage. Always read the specific bonus terms on gajee before claiming.

Yes — gajee operates a tiered loyalty programme that rewards consistent play with points redeemable for bonus credit, free spins, and exclusive perks. Players accumulate loyalty points automatically as they wager on eligible games; higher-tier members unlock faster withdrawal processing, dedicated account management, and access to exclusive seasonal promotions tied to events like BPL season, Eid, and Pohela Boishakh. Full details of the current loyalty tier structure are available in the Promotions section of your gajee account.

No — bonus funds cannot be withdrawn directly. They must first be converted to real-money winnings by meeting the wagering requirement attached to the specific promotion. Once the full wagering requirement is satisfied, any winnings derived from the bonus (up to the maximum cashout limit stated in the promotion terms) become withdrawable. Your real-money balance is always withdrawable at any time, independently of any active bonus. Requesting a withdrawal before completing wagering will typically result in the bonus and associated winnings being forfeited.

gajee is a safe and reliable platform that uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operating capital, and all games are sourced from certified providers with verified fair-play credentials. Our platform implements strict KYC and anti-money laundering procedures to protect the integrity of every account and ensure a secure environment for all Bangladeshi players.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your gajee account settings. Reductions to your existing limit take effect immediately with no waiting period. Increases to a limit, however, require a mandatory 48-hour cooling-off period before the new higher limit becomes active — this intentional delay is designed to prevent impulsive decisions. There is no charge to set or change your deposit limits, and the tool is available to all gajee account holders at any time.

Self-exclusion on gajee can be activated in two ways: via the Responsible Gaming section of your account settings (select "Self-Exclusion" and choose a period from 6 months to permanent), or by emailing [email protected] with the subject "Self-Exclusion Request" including your username and chosen period. Self-exclusion takes effect within one hour of confirmation, immediately suspending your account and halting all marketing communications. The exclusion cannot be reversed before the minimum term of 6 months has elapsed.

If you feel that gambling is negatively affecting your life, finances, or relationships, please reach out for help immediately. gajee's support team is available 24/7 at [email protected] and can connect you with responsible gaming resources, activate a time-out or self-exclusion on your account, and provide guidance on next steps. We strongly encourage players in distress to speak with a trusted family member or friend, and to seek professional counselling. Your wellbeing is more important than any game or bet.