Responsible Gaming at gajee
gajee is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework empowers you to stay in control, set your own limits, and access support whenever you need it — because your wellbeing always comes before the game.
Our Commitment
A Platform Built Around Player Wellbeing
At gajee, responsible gaming is not a checkbox — it is a core pillar of how we operate. We have designed our platform from the ground up to give Bangladeshi players meaningful tools to manage their gambling activity, understand the risks, and access professional support without stigma or delay.
We understand that for most players, casino games and cricket betting on gajee are a fun and harmless pastime. But we also recognise that for a minority, gambling can escalate beyond entertainment into something harmful. Our responsible gaming programme is built to detect early warning signs, intervene constructively, and put robust protective controls in the hands of every account holder — not just those who are already in crisis.
Every gajee account comes equipped with a full suite of self-management tools accessible directly from the account settings panel. These tools are free, instant to activate, and fully enforceable — meaning once a limit or restriction is set, it takes effect immediately and cannot be overridden by customer support within the cooling-off period you choose.
Quick Self-Assessment
If you answer "yes" to two or more of the following questions, we encourage you to use our self-help tools or reach out to our support team.
Do you spend more time or money gambling than you originally planned?
Have you tried to cut down on gambling but found it difficult?
Do you gamble to escape stress, anxiety, or personal problems?
Have you borrowed money, sold possessions, or neglected bills to fund gambling?
Does gambling interfere with your work, studies, or family responsibilities?
Do you feel restless, irritable, or anxious when you are unable to gamble?
Core Principles
Six Pillars of Responsible Play
Every player on gajee deserves a safe and transparent experience. These six principles guide every responsible gaming decision we make.
Strict 21+ Age Policy
gajee operates exclusively for adults aged 21 years and above. Age verification is mandatory at registration and reinforced by document checks during the KYC process. Any account found to be held by a person under 21 is immediately suspended and all associated funds are returned through the original payment method. We take under-age access seriously and actively partner with verification technology providers to prevent it.
Personalised Deposit Limits
Every gajee account holder can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is in place, it is enforced immediately — you cannot deposit more than your chosen ceiling within the relevant period. Increasing a deposit limit requires a mandatory 48-hour cooling-off period before the change takes effect, giving you time to reconsider. Decreasing a limit takes effect instantly with no waiting period.
Session Time Limits
Time can pass quickly during an engaging gaming session. gajee's session time limit tool lets you define the maximum amount of time you want to spend on the platform in a single sitting — from 30 minutes to several hours. When your session limit is reached, you will receive a clear on-screen notification and, if you do not manually extend the session (which requires an additional confirmation step), you will be automatically logged out to give yourself a natural break.
Time-Out / Cool-Off Periods
If you feel you need a break from gambling without committing to full self-exclusion, gajee offers flexible time-out periods ranging from 24 hours to 6 weeks. During a time-out, your account is temporarily suspended — you will not be able to log in, place bets, or make deposits. You will continue to receive essential account communications such as withdrawal confirmations, but all promotional and marketing messages are paused for the duration of your time-out.
Self-Exclusion Programme
Self-exclusion is available to any gajee account holder who believes that gambling has become or is at risk of becoming a serious problem. A self-exclusion can be set for a minimum of 6 months, with options up to 5 years or permanent exclusion. Once active, the exclusion cannot be reversed before the minimum period has elapsed. All marketing communications are permanently stopped, and winnings accumulated during an active exclusion period may be forfeited in accordance with our Terms & Conditions.
Loss Limits and Reality Checks
In addition to deposit limits, gajee allows you to set a maximum loss threshold per day, week, or month. If your net losses reach your chosen ceiling within the period, gajee will halt further real-money play and prompt you to review your account activity. Reality check notifications can also be configured to display a pop-up summary of your net gambling activity at regular intervals — every 30, 60, or 90 minutes — so you always have an accurate picture of how much you have wagered.
Account Controls
Your Self-Management Tools
All tools are available in your gajee account settings panel, free of charge, and take effect immediately when activated.
Deposit Limits
Set daily, weekly, or monthly maximums on how much you can deposit. Reductions apply instantly; increases require a 48-hour cooling-off window.
Loss Limits
Cap your net losses over a chosen period. When the threshold is reached, real-money play pauses automatically until the period resets.
Session Limits
Choose how long each play session can last. An alert fires when the limit is reached, with automatic logout if no extension is confirmed.
Time-Out
Take a short break of 24 hours to 6 weeks. Your account is suspended for the duration. Marketing pauses; pending withdrawals are still processed.
Self-Exclusion
Commit to a longer break of 6 months up to permanent closure. Cannot be reversed before the minimum term ends. All promos permanently suspended.
Reality Checks
Scheduled pop-ups show your session duration and net P&L at set intervals, keeping you aware of your activity in real time.
Activity History
View a full breakdown of your deposits, withdrawals, bets placed, and bonuses claimed over any custom date range from within your account.
Support Access
Our English-speaking support team is available around the clock. Contact [email protected] any time for responsible gaming assistance or account controls.
Strict Age Verification — No Exceptions
gajee is an adults-only platform. The minimum age to register, deposit, and play is 21 years. We use a multi-layer age verification process combining self-declaration at registration, document-based KYC checks, and ongoing account monitoring to ensure complete compliance with our 21+ policy.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a person under 21 has accessed or registered on gajee, please contact us immediately at [email protected] — we will investigate and act without delay.
Stay Aware
Warning Signs of Problem Gambling
Recognising the early signs of problematic gambling is the first step toward regaining control. Be honest with yourself if any of the following apply to your behaviour.
Spending more money on gambling than you can comfortably afford to lose
Chasing losses by placing larger bets to try to win back money you have lost
Neglecting work, studies, family, or social obligations because of gambling
Feeling anxious, irritable, or restless when unable to gamble or when cutting down
Lying to family members or close friends about the amount of time or money spent gambling
Borrowing money, taking loans, or selling personal items specifically to fund gambling
Using gambling as a way to cope with stress, depression, loneliness, or emotional pain
Being unable to stop gambling even when you consciously want to or have decided to stop
Placing bets that are progressively larger in order to feel the same level of excitement
Continuing to gamble even after suffering significant financial or personal consequences
Spending long periods of time planning or thinking about upcoming gambling sessions
Experiencing guilt, shame, or regret after gambling but returning to the activity shortly after
What To Do If You Recognise These Signs
If you identify with two or more of the warning signs above, we strongly encourage you to take action now rather than waiting for the problem to worsen. The steps below are available to every gajee account holder at no cost:
- Log into your gajee account and navigate to the Responsible Gaming section of your account settings to activate a deposit limit, session limit, or time-out immediately.
- Contact our support team at [email protected] to request account restrictions, assistance with self-exclusion, or simply to talk through your concerns with a trained support agent.
- Consider speaking with a trusted family member or friend about your gambling habits — external accountability can be an important part of recovery.
- Reach out to a professional counselling service or helpline in your area for confidential, expert guidance on problem gambling and addiction.
We Are Here For You
Getting Help and Support
gajee's responsible gaming support is available to every player. You never need to face gambling-related concerns alone — our team and the resources below are ready to help.
gajee Support Team
Our English-speaking customer support team is available 24 hours a day, 7 days a week. Reach us by email at [email protected] for any responsible gaming request — whether you need to set limits, request a time-out, or initiate self-exclusion.
Self-Help via Account Settings
You do not need to contact support to activate most protective tools. Log into your gajee account at any time, navigate to the Responsible Gaming section of your settings, and activate deposit limits, session limits, reality checks, or a time-out in just a few clicks — with immediate effect.
Professional Counselling
For players who feel they need professional help beyond what gajee can provide, we strongly recommend seeking guidance from qualified addiction counsellors or mental health professionals in your local area. Speaking to a trained counsellor confidentially is one of the most effective steps you can take.
How to Request Self-Exclusion
To activate self-exclusion on your gajee account, you can:
- Visit the Responsible Gaming section in your account settings and select "Self-Exclusion" to choose your exclusion period and confirm the request; or
- Email [email protected] with the subject line "Self-Exclusion Request", providing your registered username and chosen exclusion period (minimum 6 months).
Self-exclusion takes effect within one hour of a confirmed request. During an active self-exclusion, your account will be inaccessible, all marketing will cease, and any pending withdrawals of legitimately won funds will be processed to your verified payment account.
After Your Exclusion Period Ends
When a self-exclusion period expires, your account is not automatically reactivated. You must contact [email protected] to request reactivation and complete a brief responsible gaming check-in with our team before access is restored.
This cooling-off and check-in step is intentional. It gives you a moment to reflect on whether returning to gambling is the right choice for you at this time, and it ensures our team can offer any additional support resources that may be helpful before your account goes live again.
There is no obligation to reactivate at the end of an exclusion period — if you decide that permanent closure is the right choice, our team will process that request with full respect and no pressure.
Healthy Habits
Tips for Safer Gambling
Following these simple guidelines will help ensure that gambling on gajee remains a positive and entertaining experience for you.
Set a Budget Before You Play
Decide in advance exactly how much money you are comfortable losing — and stick to that amount. Never gamble with money that is allocated for rent, food, utility bills, or family expenses. Treat your gambling budget as an entertainment expense, not an investment.
Never Chase Your Losses
One of the most damaging gambling behaviours is chasing losses — placing larger and larger bets in an attempt to recover money you have already lost. Accept that losses are part of gambling, and walk away when you have reached your pre-set loss limit for the session.
Keep Track of Your Time
Time passes quickly when you are engaged in a gaming session. Use gajee's built-in session time limit tool or set an alarm on your phone before you start playing. Taking regular breaks of at least 15 minutes every hour helps maintain perspective and prevents impulsive decisions.
Gamble for Entertainment Only
Approach every gaming session on gajee as a form of entertainment — like watching a cricket match or going to the cinema — not as a way to make money. The house always has a mathematical edge over time, and no strategy or system can reliably overcome it in the long run.
Avoid Gambling Under Influence
Playing under the influence of alcohol or substances significantly impairs your judgment and lowers your inhibitions around spending. Always gamble with a clear head so that you can make rational decisions about your limits and recognise when it is time to stop.
Balance Gaming with Life
Maintain a healthy balance between gambling and other activities in your life. Spend time with family and friends, pursue hobbies, stay physically active, and ensure that gambling never becomes your primary leisure activity or a substitute for social connection and real-world experiences.
Our Policies
Responsible Gaming Policy Summary
The following outlines gajee's key responsible gaming commitments and obligations to every player on our platform.
What gajee Commits To
- Providing all account holders with free, instant-access responsible gaming tools including deposit limits, loss limits, session limits, time-out, and self-exclusion.
- Enforcing a strict 21+ age policy through mandatory KYC verification at registration and ongoing account monitoring.
- Suspending accounts where there is reasonable evidence of under-age gambling, problem gambling behaviour, or fraudulent activity.
- Permanently halting all marketing and promotional communications to any account under time-out or self-exclusion.
- Providing a 48-hour mandatory cooling-off period before any increase in deposit limits takes effect.
- Training all customer support agents to identify and sensitively handle responsible gaming concerns raised by players.
- Reviewing and updating our responsible gaming tools and policies on a regular basis to reflect best practices in player protection.
What We Ask of Players
- Provide accurate, truthful information at registration, including your real date of birth, and complete KYC verification promptly when requested.
- Use only your own registered payment accounts (bKash, Nagad, Rocket, Upay, or card) to deposit funds — do not use accounts belonging to other people.
- Take advantage of the responsible gaming tools available in your account settings and update your limits whenever your financial situation changes.
- Contact our support team immediately if you believe your gambling is becoming harmful to you or others around you.
- Keep your gajee account credentials secure and never share your login details with any third party.
- Read and understand the Terms & Conditions and this Responsible Gaming policy before depositing and playing on the platform.
- Respect the 21+ age restriction and never attempt to register on behalf of, or share account access with, a person under the age of 21.
Operator Intervention
In addition to the self-help tools available to players, gajee's responsible gaming team monitors account activity for patterns that may indicate problem gambling behaviour — such as sudden large increases in deposit amounts, frequent chasing of losses, or multiple failed attempts to set and maintain limits. Where such patterns are identified, gajee reserves the right to proactively contact the account holder to offer responsible gaming resources, apply temporary protective restrictions, or request additional documentation as part of an enhanced due-diligence review.
These interventions are carried out in good faith with the player's wellbeing as the primary objective. gajee will always communicate the reason for any account restriction clearly and promptly via the registered email address, and will provide the affected player with full information about how to respond or seek further assistance.
Play Smart, Play Safe
Enjoy gajee Responsibly
Ready to explore gajee's 500+ certified games and live BPL cricket betting? Remember to set your limits before you start, play within your means, and reach out to our support team any time you need assistance.